Innovative Software-Lösungen für Reiseveranstalter

Innovative Software-Lösungen für Reiseveranstalter

milzer GmbH digitalisiert Geschäftsprozesse von Reiseveranstaltern mit maßgeschneiderten Prozesslandschaften

(Stolberg, 25.07.2024) Die milzer GmbH, unter der Leitung von Geschäftsführer Simon Milz und Vertriebschef Michael Eberlei, verfügt über umfassendes Branchenwissen und langjährige Erfahrung im Bereich Reiseveranstaltungen und der Software, die in diesem Sektor zum Einsatz kommt. Das erfahrene Team hilft seinen Kunden in der DACH-Region, die besten Softwarelösungen zu identifizieren, einzuführen und ganz wichtig: aufeinander abzustimmen, um so bestehende Geschäftsprozesse zu optimieren. Wenn die Ziele der Kunden nicht mit der bestehenden Software zu erreichen sind, erarbeiten Simon Milz und sein Team eine individuell angepasste Prozesslandschaft, die auf die spezifischen Bedürfnisse und Wünsche der Kunden zugeschnitten ist.

Der Kunde steht im Fokus

„Unser Ziel ist es, innovative Lösungen anzubieten und sicherzustellen, dass unsere Kunden in der Lage sind, ihr volles Potenzial auszuschöpfen“, sagt Simon Milz. “Um dies zu erreichen, lernen wir unsere Kunden im ersten Schritt kennen, damit wir deren interne Prozesse auch verstehen können. Gemeinsam erarbeiten wir dann, wo die USPs und der Fokus des Reiseveranstalters liegen – denn nur so können wir die Systeme auch optimal ausrichten. Es geht uns also nicht nur um die Technik, sondern vor allem darum, den Kunden nach vorne zu bringen und die Mitarbeiter durch automatisierte Prozesse zu entlasten. Durch die optimierten Geschäftsprozesse lässt sich der Erfolg des Unternehmens nachhaltig steigern.”

Eine Entlastung der Mitarbeiter wird von der milzer GmbH oft durch eine Schnittstellenintegration realisiert. Dadurch kann beispielsweise die Übertragung von Buchungsdaten automatisch erfolgen. Das optimiert und beschleunigt den Buchungsprozess, spart Zeit und ist letzten Endes auch weniger Fehleranfällig.

Wenn möglich, werden bestehende Systeme erhalten und so optimiert, dass sie ineinander greifen. Es soll schließlich darum gehen, den Arbeitsalltag zu vereinfachen und zu beschleunigen, damit dem Reiseveranstalter mehr Zeit für andere Aufgaben bleibt, die nicht von einem Computer geleistet werden können. Falls die Ziele eines Unternehmens mal nicht mit bestehender Software zu erreichen sind, werden die passenden Systeme von Milz und seinem Team recherchiert, analysiert und in Absprache mit dem Kunden integriert.

Mit den individuell zugeschnittenen Prozessen und dem optimierten Datenmanagement schafft die milzer GmbH effiziente Produkte, die Veranstaltern mit komplexen Produkten und hohem manuellen Aufwand zu mehr Effizienz und höherer Umsatzrendite und dadurch verbesserter Wettbewerbsfähigkeit verhelfen. Dabei setzen Milz und sein Team auf eine konsequente Begleitung ihrer Kunden und bieten auch etablierte Lösungen an, die besonders günstig im Betrieb und bei der Wartung sind.

Bei Interesse an der milzer GmbH und deren Software-Lösungen für Reiseveranstalter kann ein kostenloses Erstgespräch gebucht werden.

Die milzer GmbH ist ein führender Anbieter von individualisierten Softwarelösungen für Reiseveranstalter. Das Unternehmen bietet eine breite Palette von Dienstleistungen und Produkten für die passgenaue Optimierung von Arbeitsprozessen. Der Experte für Veranstalter-, Backoffice- und CRM-Systeme verhilft seinen Kunden durch die Optimierung von Geschäftsprozessen zu einem besseren Online-Auftritt, automatisierten Abläufen, effizienten Prozessen in der Kundenkommunikation, der Datensicherung und letztendlich zu mehr Erfolg.

Die milzer GmbH ist ein führender Anbieter von individualisierten Softwarelösungen für Reiseveranstalter. Das Unternehmen bietet eine breite Palette von Dienstleistungen und Produkten für die passgenaue Optimierung von Arbeitsprozessen. Der Experte für Veranstalter-, Backoffice- und CRM-Systeme verhilft seinen Kunden durch die Optimierung von Geschäftsprozessen zu einem besseren Online-Auftritt, automatisierten Abläufen, effizienten Prozessen in der Kundenkommunikation, der Datensicherung und letztendlich zu mehr Erfolg.

Spotlight News

Inspire Me Award 2025 recognizes the best of the best in luxury tourism
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Inspire Me Award 2025 recognizes the best of the best in luxury tourism

The Inspire Me Award celebrates its fifth anniversary in 2025 and will once again honor leading personalities and brands in the field of luxury tourism. On October 24, the award ceremony will take place at The Fontenay in Hamburg. It is organized by LuxusInsider, the leading German luxury travel magazine, in cooperation with KITICON Global Networks from Bonn, a marketing agency with in-depth expertise in tourism marketing. The event is supported by renowned partners such as Swan Hellenic, HanseMerkur, Visit Monaco, La mer Cosmetics, Regent Seven Sea Cruises and TEFRA Luggage Service.

Honoring visionary concepts and innovative approaches

The Inspire Me Award recognizes companies and personalities who are shaping luxury tourism with tailor-made, unforgettable and high-quality concepts. It honors innovative ideas and sustainable concepts in the following six categories: “Goosebumps Destination of the Year”, “Newcomer Product of the Year”, “Top B2B Support of the Year”, “Rising Star of the Year”, “Top Luxury Agent of the Year” and “Ambassador of the Year”. Tina Kirfel, Managing Director of KITICON GmbH & Co. KG and co-initiator of the award, explains: “Selling luxury travel requires more than an exclusive offer - it needs a well thought-out marketing strategy and the sensitivity to understand customer expectations. Luxury today not only means exclusivity, but also authenticity, innovation and the creation of unforgettable experiences."

Award ceremony with a unique ambience‍

The festive award ceremony at The Fontenay Hamburg is an exclusive event that not only includes the award presentation, but also offers a high-profile networking meeting. Luxury travel experts, leading industry figures and sponsors from the high-end segment come together to discuss the latest developments and challenges in luxury tourism and provide innovative impulses. In addition to honoring the winners, guests can expect a varied program with keynote speeches, inspiring discussions with industry experts and culinary delights. “It's not just about prizes - it's about sharing visions, exchanging ideas and gaining new perspectives,” emphasizes Iris M. Köpke, co-initiator of the award and publisher of media partner Luxusinsider.

‍High-caliber jury and strong partners‍

The independent jury of the Inspire Me Award brings together renowned experts from the luxury and tourism industry, who contribute to the selection of the winners with their sense for exceptional concepts. But strong partners equally contribute to the excellence of the award: The shipping company Swan Hellenic, known for its cultural expedition cruises, Visit Monaco, which stands for exclusive tourism, and HanseMerkur, one of Germany's leading travel insurers. The partner network is complemented by La mer Cosmetics, a specialist in high-quality marine cosmetics, Regent Seven Seas Cruises, a provider of luxury all-inclusive cruises, the TEFRA luggage service, which enables comfortable travel, and the Hamburg luxury hotel The Fontenay. Melanie Haaß, co-organizer of the award, emphasizes: “Thanks to the expertise of our jury and the support of our partners, we can award concepts that offer real added value for the industry.”

Exclusive partnership opportunities

The Inspire Me Award offers companies from the luxury sector the opportunity to present themselves as partners or sponsors in an exclusive environment. Interested companies can contact Tina Kirfel by email at  tk@kiticon.global to find out more about participation opportunities.You can find more information about the Inspire Me Award at: https://www.inspire-me-award.com/

KITICON Global Networks

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acvis GmbH enters into a partnership with KITICON to market its innovative travel CMS Travcom24
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acvis GmbH enters into a partnership with KITICON to market its innovative travel CMS Travcom24

The marketing agency KITICON GmbH & Co. KG and acvis GmbH have started working together to further strengthen Travcom24 as one of the most innovative content management systems (CMS) for travel agencies and tour operators. KITICON supports acvis with 1st-level support, targeted press and marketing work, and the development of a comprehensive training and information concept for the customizable complete solution.

Travcom24, developed by acvis GmbH, is a CMS specially designed for the travel industry that sets new standards in its category. It enables travel agencies and tour operators to create individual sales websites with just a few clicks. The system offers interfaces to common booking platforms as well as expansion options such as a live chat, integrated offer functions, price alerts, a list of favorites and dynamic travel advice. In addition, Travcom24 already enables the creation of websites that meet the requirements of the German Accessibility Improvement Act and thus offers a future-proof solution for barrier-free digital offers. Already successfully in use on numerous websites, the system has proven itself in practice and impresses with its performance and flexibility, including at the tour operators Coral Travel, the luxury travel sales portal Just Travel, the special organizer Golfreisen.com and the TUI Travel Star Travel Center Stuttgart.

“We help travel companies in seamlessly integrating Travcom24 into their processes — from the initial consultation to ongoing use,” explains Ilka Wymar, Commercial Director at KITICON. “Our expertise in support and marketing helps customers to optimize their online presence and make booking processes more efficient. ”

Christian Helbling, CEO of acvis GmbH, adds: “By working with KITICON, we offer our customers an even more comprehensive service. The combination of technological innovation and professional customer support makes Travcom24 one of the most powerful solutions for the travel industry. ”

Thanks to its modular design, Travcom24 adapts flexibly to the growing requirements of the industry. In addition, the intuitive modular system enables quick and easy adaptation to individual requirements without in-depth technical knowledge. Together, KITICON and acvis plan to further develop the system and support even more companies in their digital transformation. Many other innovations that will take daily travel sales to a new level are already planned — among other things, KITICON will soon be launching a series of webinars on this topic. Interested parties can find out more about Travcom24 in a non-binding initial consultation with Wymar [book an appointment HERE].

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acvis

KITICON Global Networks

Ilka Wymar becomes commercial director at KITICON Global Networks
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Ilka Wymar becomes commercial director at KITICON Global Networks

(Bonn, 13.01.2025) KITICON Global Networks, the international marketing agency based in Bonn that specializes in tourism, has recruited experienced industry expert Ilka Wymar as Commercial Director. The tourism expert contributes around 30 years of professional experience in digital travel sales and e-commerce. From now on, she will play a key role in shaping the strategic growth and market presence of the agency and its clients.

With her technical understanding and solution-oriented way of thinking, Wymar will accompany the digital transformation for the agency's tourism clients. Her expertise is required in topics such as booking technologies, user experience & conversion optimization, as well as transition to accessible websites. In addition, her extensive experience in marketing and online sales will further strengthen KITICON Global Networks' offering.

“We are delighted to welcome Ilka Wymar to our team as an experienced tourism expert and at the same time as a creative and open personality. With her experience, KITICON can significantly expand its portfolio once again” says Managing Director Tina Kirfel. “Thanks to her extensive industry contacts and her e-commerce expertise, she bridges the gap between sales and technology - a win-win situation both for our team and our customers.”

Ilka Wymar has extensive experience in the industry. She began her career as a travel agent, after which she worked in online sales and travel consulting. One of her stations was the online portal ebookers.com, where she gained extensive knowledge in marketing, sales, interface management and booking systems over ten years as Head of Product and Content Management DACH. From 2012 to 2021, she supported small and medium-sized companies and travel agencies as an independent consultant in the digitalization and development of new marketing and sales concepts. She also worked at AMONDO for around 9 years as an e-commerce manager and sales manager. Kirfel and Wymar both have many years of expertise in the cruise market and have already worked closely together in recent months on the development of a cruise portal.

“I'm looking forward to bringing my expertise to KITICON and rounding off the agency's portfolio. With my passion for UX, booking technologies and data quality, we can open up new perspectives for our clients and shape the digital transformation together.”

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KITICON Global Networks

Kiticon Team

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